Refund policy

Last updated: September 25, 2026

We want you to love your Allure Studios piece. If something isn't right, you can return it to us.

Returns

You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unworn, unwashed, in the same condition you received them, and free of stains, odors, pet hair, or damage.

How to start a return

Email us at ygonzalez8696@gmail.com with your order number and the item(s) you'd like to return. We'll reply with the return address and instructions. Items sent back without contacting us first can't be accepted.

Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If your item is damaged, misprinted, defective, or not what you ordered, email us within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund, and you won't pay for return shipping.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method within 5-10 business days. Your bank or card issuer may take additional time to post the refund. Original shipping charges are non-refundable, except for damaged, defective, or incorrect items.

Exchanges

The fastest way to get a different size or style is to return the item you have and place a new order for the one you want.

Cancellations

Each Allure Studios piece is made to order, so orders can't be cancelled or changed once they're placed. You're still welcome to return eligible items under the policy above.

Gift cards

Gift cards are non-refundable.

Questions

Reach out anytime at ygonzalez8696@gmail.com and we'll be happy to help.